Consumer Disputes

The Sunday Morning Guesthouse is committed to providing excellent service and resolving any customer concerns promptly and fairly.

1. Informal Resolution

• Should any issue arise, we strongly encourage you to first contact us directly at stay@sundaymorningguesthouse.com or +351 913 155 894. Most issues can be resolved amicably through direct communication.

2. Alternative Dispute Resolution (ADR)

• If an informal resolution is not possible, consumers may resort to an official Alternative Dispute Resolution (ADR) entity in Portugal. The appropriate ADR body for disputes with guesthouses is:

  Centro de Arbitragem de Consumo do Algarve Tribunal Arbitral Avenida 5 de Outubro, nº. 55, R/C Direito, 8000-075 Faro Tel: 289 823 135 Fax: 289 812 213 Email: info@consumoalgarve.pt Website: www.consumoalgarve.pt

• ADR offers a neutral and cost-effective method for resolving consumer disputes outside of the traditional court system.

3. Online Dispute Resolution (ODR)

• The European Commission provides an Online Dispute Resolution (ODR) platform for consumers and businesses within the EU. This platform can be accessed at: https://ec.europa.eu/consumers/odr/

4. Court Proceedings

• As a last resort, consumers reserve the right to initiate court proceedings. For disputes arising from our services, the competent courts within the jurisdiction of Aljezur, Portugal, will have jurisdiction.